Terms of service

Effective 12 November 2026

These terms are an agreement between you and Ticketslayer Copilot ("we", "us") for the use of Ticketslayer Copilot. By creating a workspace or using the service you accept them. If you use it for a company, you accept them for that company.

The service

Ticketslayer Copilot is a helpdesk: shared inboxes, chat, calls, a knowledge base, reports and an AI assistant. We may add, change or remove features, and will give notice before removing something you rely on.

Your account

• Keep your sign-in details secret and turn on two-factor authentication where you can.
• You are responsible for what happens under your workspace and for the people you invite.
• Tell us promptly if you think an account has been misused.

Your content

You keep all rights to the content your workspace holds. You give us permission to host and process it only to provide the service. You confirm you have the right to connect each mailbox and product you connect, and to process your customers' data in it. Our privacy policy explains how we handle personal data.

AI features

The assistant suggests triage, summaries and replies. Suggestions can be wrong. Your team decides what is sent, and you are responsible for the replies sent from your workspace, including any you set to send automatically.

Acceptable use

Do not use the service to send spam, to break the law, to infringe others' rights, to distribute malware, or to probe or disrupt the service or other customers. We may suspend a workspace that does, and will tell you why unless the law prevents it.

Plans and payment

Paid plans, prices and limits are those shown when you subscribe or in your order. Fees are charged in advance for each period and are not refunded for a period already begun, except where the law requires it. We will give notice before a price change applies to you.

Ending the agreement

You may stop using the service and delete your workspace at any time. We may end or suspend the agreement if these terms are seriously or repeatedly broken, or if fees stay unpaid after notice. When a workspace is deleted, its data is removed.

Availability and warranty

We work to keep the service available and secure, but it is provided as it is, without a guarantee that it will be uninterrupted or free of errors, to the extent the law allows.

Liability

To the extent the law allows, neither side is liable for indirect or consequential loss, and our total liability for a claim is limited to the fees you paid for the service in the twelve months before it arose. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. If a change matters, we will tell workspace owners before it takes effect. Using the service after that date means you accept the new terms.

Contact

Ticketslayer Copilot · [email protected]